20% to 6%: Fixing the No-Show Problem Healthcare Can't Ignore
A 20% no-show rate isn't just an empty appointment slot — it's a member who didn't get care, and a health plan that couldn't scale its team fast enough to fix it. This regional health plan cut no-shows to 6% in 90 days, slashed repeat eligibility calls by 58%, and pushed member satisfaction from 68% to 92%. Find out how native bilingual support and smarter scheduling outreach did what more headcount alone couldn't. Download the full case study to see the complete approach.
