Travel
Case Study
45 Minutes to 8: Beating Hurricane Season Without Losing a Single Passenger
Every hurricane season, this Caribbean vacation airline watched its support lines collapse at the worst possible moment — cancellations, rebookings, and a wave of anxious, mostly Spanish-speaking passengers with nowhere fluent to turn. One season later, disruption-day wait times were down 82%, repeat calls dropped 70%, and CSAT climbed from 61% to 89%. See exactly how a bilingual, proactive support model turned the airline's worst season of the year into its strongest proof point. Download the full case study for the complete breakdown of the approach and results.
